CONTACT INFORMATION
Q2, LLC
14450 Ewing Avenue South, Suite 100-B
Burnsville, MN 55306
888-826-2576 - toll free phone
952-898-1948 - fax
custsvc@q2products.com
www.q2products.com

ORDERING
Orders may be placed through our secured and encrypted online catalog at http://www.q2products.com/, via phone to our Customer Service Department at 888-826-2576, via fax to 952-898-1948 or via email to custsvc@q2products.com.

Q2, LLC will accept orders from office equipment dealers and organizations that retain trained personnel to service equipment. A Minnesota certificate of tax exemption will be required.

Q2, LLC is not subject to terms and conditions set forth in any non-Q2 order form. Only the terms and conditions listed here apply to your orders from Q2.

By placing an order with Q2, LLC, you are agreeing to the total dollar amount of the sale and that Q2, LLC is authorized to collect payment via the payment method specified on the order. All orders are subject to approval by Q2, LLC.

Q2, LLC normal hours of operation are 8 a.m. - 5 p.m. CST, Monday through Friday. Orders may be submitted online at anytime. Orders that are submitted after business hours or on weekends will be processed the next business day.

MINIMUM ORDER
There is a $50 minimum for all orders. A $5.00 service charge will apply to any orders not meeting the minimum.

CREDIT TERMS
All orders will be shipped C.O.D. or credit card (Visa, Mastercard, Discover or American Express) unless an approved credit line has been established. Our open account terms are Net 30 days from the date of invoice. If you wish to open a Net 30 account, please call customer service at 888-826-2576 or email to custsvc@q2products.com and request a credit application.

We also offer a 2% cash with order (CWO) discount to customers in good standing. Upon receiving an order, we will calculate the discount and contact you with the total order amount. Upon receiving your check or wire transfer, we will promptly ship your order.

REMITTANCE
Please remit all payments to:

Q2, LLC
14450 Ewing Avenue South, Suite 100-B
Burnsville, MN 55306

RETURNED CHECKS
A $25.00 service charge will be assessed for any checks returned to Q2, LLC for insufficient funds or closed accounts.

FINANCE CHARGES
Interest will be charged on all past-due amounts at the rate of 1.5% per month. In addition, any applicable collection and/or legal fees will be assigned as they are incurred.

SHIPPING
Regular orders received before 3 p.m. CST will ship same day. Most regular ground and air orders will be shipped via UPS or Speedee. Freight is prepaid and billed to you. A nominal handling charge is incorporated into our shipping costs.

RETURNS
Prior to returning any merchandise purchased from Q2, LLC, you must contact our Customer Service Department to obtain a Return Authorization Number and shipping instructions.

Any product returned must be in resalable condition and in the original packaging. Please do not mark packaging, or write address information or Return Authorization Numbers on the outside of the original packaging.

A minimum 10% restocking fee will apply for all returns. Returns are accepted within 90 days of original invoice date. Receipt of a Return Authorization Number does not imply that credit will be given for the returned product as all returned product requires an inspection by Q2, LLC prior to granting credit.

DAMAGED SHIPMENTS
All shipments should be inspected at the time of delivery. All claims for damage must be made with the carrier at the time of delivery.

WARRANTY
Q2, LLC products are designed and manufactured to perform equivalent to or better than OEM products. Q2, LLC warrants each product to be free from manufacturing related defects in materials or workmanship for a period of six months from the date of purchase except where listed below:

- Remanufactured HP fuser units are covered for one year.

- Remanufactured HP and Lexmark printer toner cartridges are covered for two years.

- Q2, LLC does not provide warranty coverage for OEM products.

In order to submit a warranty claim, please return the product to the Warranty Claim address below via freight prepaid. Please include a completed warranty claim form (available from Customer Service) and indicate whether you'd like credit or replacement.

Q2, LLC
Attn: Warranty Claims Department
14450 Ewing Avenue South, Suite 100-B
Burnsville, MN 55306

LIMITATIONS & LIABILITY
Q2, LLC makes no representation of warranty or implied warranty. Buyer further agrees that Q2, LLC will not be held liable for consequential damage to systems or components internal or external. Buyer accepts full responsibility for use of said product.

Updated: November 23, 2010